Frequently Asked Questions

Yes! Visit our Before & Afters page to explore skincare transformations and see how Lumora products can become part of your skincare journey. Individual results may vary.

Absolutely! We offer free 60-day returns and a 1-year warranty on our skincare devices. We want you to feel confident when shopping with Lumora.

Yes! Many Lumora devices can complement your existing skincare routine. For the Radiance Therapy Wand, we recommend pairing it with our Wand Activating Serum for a smooth, comfortable treatment. Always follow your device's instructions and avoid incompatible products.

Yes! Our devices are designed with convenience in mind. Products like the Radiance Mini and Radiance Therapy Wand are compact and easy to incorporate into your routine at home or while traveling.

The Wand Activating Serum is designed to complement the Radiance Therapy Wand by providing hydration and helping the device glide comfortably across your skin. Other Lumora light therapy devices may not require an activating serum.

Lumora combines modern skincare technology with simple, convenient treatments. Depending on the device, our products use targeted LED wavelengths, gentle warmth, galvanic current, or facial massage to help improve the appearance of your skin.

Everyone's skin is different! Some people may notice a refreshed, more radiant appearance sooner, while improvements in the look of fine lines, texture, and uneven tone can take several weeks of consistent use. Results depend on your skin and routine.

Our 4-in-1 Radiance Therapy Wand combines 630nm red light, therapeutic warmth, galvanic current, and facial massage to help skin appear smoother, firmer, brighter, and more refreshed. It's designed to target areas such as the cheeks, jawline, and around the smile lines.

Our Red Light Therapy Mask features 320 LEDs and four targeted wavelengths: Amber (605nm), Red (630nm), Deep Red (660nm), and Near-Infrared (830nm). With consistent use, it can help improve the appearance of fine lines, uneven skin tone, dullness, and overall skin texture.

Our light therapy devices are designed to support a more youthful-looking complexion by helping reduce the appearance of fine lines, uneven texture, and dullness. Consistent use is important, and results vary from person to person.

Yes! Lumora offers FREE shipping on all orders, with no minimum purchase required.

Most orders are processed and shipped within 1 business day. Delivery typically takes 3–5 business days, depending on your location and shipping conditions.

Shipping availability depends on your destination. Please check the available shipping options at checkout or contact support@lumoraskincare.co for assistance.

If you have questions about your shipment, order status, or delivery, contact our customer support team at support@lumoraskincare.co. Please include your order number so we can assist you.

We offer FREE 60-day returns because your satisfaction matters to us. If you're not happy with your purchase, you can request a return within 60 days of receiving your order, even if the product has been opened or used. We also cover return shipping costs.

Our skincare devices come with a 1-year warranty designed to provide peace of mind if you experience a qualifying product issue. Contact our support team with your order information, and we'll help review your warranty request.

Simply contact support@lumoraskincare.co with your order number and return request. Our team will guide you through the return process.

No! Eligible returns within our 60-day return period include free return shipping. We want the process to be simple and convenient.

For our Red Light Therapy Mask and Neck & Chest Pro Mask, we recommend 3-minute sessions, 3–5 times per week. Other products have their own treatment instructions, so always follow the recommended routine for your specific device.

Start with clean, dry skin. Position the mask comfortably over your face, turn it on, and enjoy a 3-minute hands-free treatment. The built-in timer automatically shuts off once your session is complete.

Apply a suitable activating serum as directed, then gently glide the wand across your skin using slow, upward motions. The device combines red light therapy, gentle warmth, galvanic current, and facial massage for a convenient skincare treatment. Follow the recommended 12-minute routine.

Yes, different Lumora devices are designed to target different areas of the face, neck, and chest. Follow each product's instructions and avoid excessive treatment or using multiple devices on the same area without appropriate guidance.

For most light therapy mask treatments, start with clean, dry skin unless the device instructions specify otherwise. The Radiance Therapy Wand is designed to be paired with a suitable activating serum. Apply your remaining skincare products as directed after treatment.

Not necessarily! Consistency is more important than using your device every day. Follow the recommended treatment schedule for your device to maintain a comfortable, balanced skincare routine.

Red light therapy is generally well tolerated when used correctly, but it may not be suitable for everyone. If you have a medical condition, unusual skin sensitivity, or concerns about light exposure, consult a healthcare professional before using your device.

If you're pregnant or breastfeeding, we recommend speaking with your healthcare provider before starting a light therapy routine, as safety information for these circumstances may be limited.

Some Lumora products may be suitable for sensitive skin, but everyone's skin responds differently. Start cautiously, follow the instructions, and discontinue use if irritation or discomfort occurs. Consult a dermatologist if you have an existing skin condition.

Certain medications and skincare ingredients can increase sensitivity to light. If you take photosensitizing medication or use treatments that make your skin more reactive, consult your healthcare professional before using LED therapy.

Avoid treating broken, irritated, or inflamed skin unless your healthcare provider advises otherwise. Allow your skin to recover before resuming treatments.

Our electronic skincare devices have product-specific power and charging features. Please refer to the individual product page and included instructions for charging information.

Turn off your device before cleaning. Gently wipe its surfaces with a soft, slightly damp cloth, following the care instructions included with your product. Avoid submerging electronic devices in water unless specifically approved in the instructions.

Of course! Lumora skincare products make thoughtful gifts for anyone looking to upgrade their skincare routine with convenient at-home treatments.

We're here to help! For product questions, orders, shipping, returns, or general assistance, email support@lumoraskincare.co.